PAYMENT POLICY:

Orders under $2,000 require a 100% up-front payment before production.
Orders over $2,000 require a 50% non-refundable deposit at the time of ordering, which is payable by check, wire transfer, or credit card. Credit Cards are charged an extra 4% processing charge. Once SingCore has finished producing your panels, the remaining 50% of the order must be collected prior to shipping.

 

SHIPPING:

For trade professionals and wholesalers, SingCore uses common carrier and truck brokers. Shipping costs vary based on several factors. Shipping quotes are not 100% accurate, despite our best efforts, shipping does occasionally exceed the quoted price. All shipping costs over the quoted price will be the responsibility of the customer.

Homeowners can pick up their orders where they purchased them, at Lowe’s or their local lumber yard. (Some Lowe’s offer home delivery.)

DELIVERY:

Our normal delivery time is 4 to 8 weeks. For rush orders, please call for accommodation.

If you require a rush order, rush fees are as follows:

Ship in 4 weeks upon 50% deposit – 20% price increase
Ship in 3 weeks upon 50% deposit  – 30% price increase
Ship in 2 weeks upon 50% deposit – 40% price increase
Ship in 1 Weeks upon 50% deposit– 50% price increase

Panel Quality:

All Panels come as Paint or Stain Grade – NOT – Paint or Stain Ready. Paint grade means that the product will have minor nicks, scratches and rough patches. Customer will need to fill, sand and paint to desired finish. The customer is responsible for getting product to finished quality. Panels May be required to acclimated to your area especially for over-length or thin panels.

 

Please consult with us if you require an extremely true flat product, as skin options may vary the flatness of the finished product.

50-YEAR NON-WARP GUARANTEE:

Sing Products come with a limited 50 year guarantee. You can read more about the warranty here.  Talk to SingCore before you order any large oversize door. We guarantee our panels for flatness within the Architectural Woods Incorporated standards.