We do our best to look out for the interests of the architects we work for and with, but there is only so much we can do. We know how important it can be to work with people that you can trust and we will back you up in any way we can, so exercise caution when working with others on your project.
We got a call from the East Coast early in the morning. It just so happened that the owner/inventor picked up the call from an architect in Florida, who reported that six months following the installation of a high-end door with Sing Core inside, the “16 foot tall door was warped,” and that there was an unbelievable “bow in the door,” rendering it inoperable.
The inventor was shocked, “How could this be?”
The architect, as well as the architect’s client, were upset because they had specified and paid for a top-of-the-line door with Sing Core inside that was guaranteed to remain warp-free for 50-years, and here we were only six months in and already the door was not working.
Immediately, Sing Core took responsibility for the condition of the door and set out to find out how exactly such a thing could have happened. We took down all the pertinent details provided by the architect including the size of the door, the exterior wood species which was applied to the door, the approximate date the order would have been placed, the identity of who ordered, received, and installed the door.
Pictures were provided of the door which clearly showed that the door was warped and that it could not be used in such a condition.
We were tasked to find out which team worked on that door to hopefully discover what could have possibly happened during the manufacturing process of the door which might have caused it to fail.
With all our efforts we could find no record of the door being ordered or manufactured, but there was a match. A record of a price quote which was created and sent to the contractor who was named by the architect. No job order, no cut list, no approved drawing(s), no order for materials, no bill of lading.
This shed a great deal of light on the concerns of the architect and his client, for it turns out, no 16-foot-tall door was ever made at our factory for this project.
The door which was installed by the contractor and paid for by the client clearly did not have Sing Core inside. Any door of that size with natural wood grain on the surface would warp. That’s why people rely on Sing Core to keep their doors straight and true.