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Log Home Q and A

Sing Log Homes FAQ

General Questions

 What kind of wood is used in Sing Logs?

The patented Sing Log system can use virtually any kind of wood at a reasonable cost, since we can use thinned and waste wood in our process. Pine and fir are the most economical, but the resistance to twisting, checking and shrinking imparted by the quarter sawn laminated system makes these logs equal to prime cedar in stability. We do offer cedar at a higher cost if that appearance is desired. The quality is in the cutting, and the vertical straight grain that results from the Sing quarter sawn method is generally considered to be the most handsome and desirable.

 

 

Will Sing Logs settle, shrink, or crack (check)?
Wood, being a natural material, will always move and change with temperature and humidity, but only Sing Logs have been engineered to virtually eliminate shrinking, warping, and checking. The patented quarter sawn straight grain and laminated construction make the Sing Log the most stable in the industry. Sing Logs are also kiln dried to guarantee the maximum stability possible.

 

 

Why is there so much attention paid to stability and the lack of shrinking, twisting, and checking?
It’s simple! Logs that twist, shrink, or check will allow water to enter the gaps, thereby causing future maintenance problems. Damp logs will begin to rot and decay internally, at the same time attracting insects such as termites and carpenter ants that can’t normally live in a dry log. Any gaps that appear in conventional logs must be cleaned and caulked, often every few years. Since a Sing Home has each layer glued and screwed to the next, the wall behaves like a single laminated beam, with no gaps or checks to cause problems.

 

 

What are the major advantages of quarter sawing?

Quarter sawing produces vertical grain lumber with consistent grain orientation. They are dimensionally stable and show a minimum shrinkage and warpage. The lumber’s ability to hold paints and stains is also enhanced. Please visit Sing Log’s Manufacturing page for more information on quarter sawing vs. plain sawing.

 

 

What log packages do you offer?

Sing logs are sold by linear foot. You can also choose to purchase our flooring, decking, roofing systems, interior walls. Our packages are all custom made depending your budget and the Sing Home products that you are interested in for you log home.

 

 

Are your logs treated for decay and insects?

Log homes are no more at risk for insect damage than conventional homes. Our logs are delivered untreated and kiln dried. If they are kept dry, there is no moisture to support insects or rot. In areas of severe insect problems, borate or other preservatives could be field applied in the interior cores during erection. All logs must be treated with an appropriate sealer after erection; otherwise precautions typical of your area should be employed.

 

 

How are the logs protected from weathering?

Once the roof is on; use brush or airless sprayer to apply a UV and water resistant coating system. We recommend Sikkens? Cetol? exterior and interior finishes as they have been thoroughly tested and proven to be superior. An initial 3 coats are required, with a recoat every 2 or 3 years on southern and western exposures; 3 to 4 years on northern and eastern exposures. If your own site has heavy weather from a different direction, adjustments should be made.

 

 

Why are insulated logs better than regular round, lamininated, and milled logs?

Patented sing log and sing eco log has the highest R value than any conventional log home. In the cold winter and hot summer R value will cut down your energy consumption which other log homes do not have.

 

 

What plans can I use?

We are able to work with any home design, either from other log manufacturers or from conventional plan books. It need not be a log home design. If you bring us a plan, we can estimate a log price. Our goal is to turn your dream into reality.

 

 

Does Sing Home offer design services?

We can refer you to an outside designer who is experienced in Sing Home designing, or we can work with your own designer and provide him /her with the necessary information pertaining the Sing Log System.

 

 

Does Sing Home offer engineering services?

Sing Home does not provide professional engineering services, but can refer you to a Professional Engineer or supply the engineering paper for your engineer’s review. The building department in your municipality may not require your house plan to be stamped by an engineer, but with one, the approval process is usually quicker and easier.

 

 

Construction & Maintenance

Are Sing Log Homes hard to build?

In a word, NO! The Sing Log system does not require more than basic carpentry skills, along with some pure labor. Unlike most manufacturers, whose heavy logs require cranes and other specialized equipment to erect, Sing Logs generally weigh under 70 pounds each and can be moved entirely by hand. When compared to conventional framing, The wall construction process is also greatly simplified, since the exterior Sing Log has replaced the siding, sheathing, framing, insulation and the interior wall board at the same time.

 

Is a Sing Log Home difficult to maintain?

There are many log homes around the USA that exceed a century in age and are still occupied. Like any other home, proper maintenance will greatly enhance the usable life. An initial application of a UV resistant log coating protects the logs from weather and provides any desired color. The flat faces of Sing Logs means there are no surfaces to catch dust on the interior, or water and dirt on the exterior. Other than the periodic recoating recommended by the finish manufacturer, occasional washing with a garden sprayer should be adequate to keep the exterior of your log home looking fresh.

 

Are Sing Log Homes difficult to heat or cool?

Logs contain millions of tiny air-trapping cells that are a natural insulator and the thermal mass inherent in log construction both slows the transfer of heat and stores it for slow release later in the day. Log homes are efficient to heat and cool, as well as minimizing the temperature swings typical of frame houses. Washington State recognizes log construction as exceeding the energy code requirement for walls. Comparative testing on identical houses has shown that log homes use less energy over a year than frame or masonry construction.

 

 What kind of foundation is required?

Local conditions and regulations will have the final say, but log homes can be built on any foundation: crawl space or basement; concrete, masonry, or wooden foundation; concrete slab; or posts and piers.

What kind of roof constructions need to be built?

Any style of roof used with conventional houses can be employed with logs. It is more common in log homes to take advantage of high, cathedral style ceilings and open loft space as well as exposed timber framing. The Roof System Options page on this site lists a few common options offered through our Dry-in and Plus Packages. In addition, Structural Insulated Panel (SIP) has also been successfully used in conjunction with Sing Logs by many of our clients.

 

Must (or can) interior walls be logs?

For most suppliers, interior log walls may be required for structural reasons or else can add considerable cost if chosen as an option. With Sing Logs, interior partitions are the owner’s choice. Please visit the Interior Wall Options page for common interior wall configurations.

 

Sales, Cost, Finance & Insurance

How can a Sing Log Home provide more value at less cost?Value begins with quality of the materials and no other log system can match the stability and straight grain appearance of our laminated engineered system. Generally, the cost of having a construction crew to build a Sing Log home is comparable to the cost of building a custom framed house of similar size and features, but there are steps an owner can take to reduce costs. Typically, more than half the cost of a home is in the labor and construction management. The Sing Log system makes it possible to save considerable money by investing time and energy rather than cash. Acting as your own General Contractor, hiring subs, arranging for permits and buying materials can save as much as 20 percent of the finished cost.

 

How much does a Sing Log Home cost?Costs of construction can vary considerably due to many factors. Local wage rates, foundation type, and site conditions have a major impact, as does the amount of labor contributed by the owners. As stated above, if you have a contractor build your Sing Log home, the cost would be comparable to that of a custom frame-built home. You’ll be able to reduce the cost if you choose to do part of the work yourself. In either case, with Sing Log Home, you will get a more solid house for your money.Buying wholesale Eco Logs- by buying our logs whole

 

I’m planning to build a Sing Home sometime in the next few years. Can I lock-in the current log price to prevent future price increases?We have a Lay-Away Program for our clients to lock-in the current log price. Lay-away interest free for the next three years, with a minimum 10% down and as low as 1% monthly payments. In fact, most Sing Home owners began their Sing Home projects this way. Please contact our office for details.

 

 Are Sing Log Homes good investments?Since most log homeowners are building the home for the rest of their lives, log homes are not commonly available on the market, but studies show appreciation is equal to or greater than with conventional homes.

 

Is financing available?Most lending institutions will finance log homes- FHA, VA and conventional financing are possible. If you have difficulty, we can recommend some sources that specialize in log or owner-built homes. We highly recommend Timberland Bank. They are ready and willing to work with you on building your dream home.Make sure the bank has experience to release the fund to you as an owner builder instead to the general contractor

 

Will I have difficulty with insurance?Most insurance companies will insure a log home at the same rates as conventional construction. An interesting aspect of log construction is that the heavy timbers resist combustion longer than a frame house where the fire can spread up through the stud spaces.

 

What makes a Sing Log a green building product?Energy saving—select building materials that take energy to produce, less energy to build and consume less energy as long as people live in the house.Renewable and recyclable building materials—Sing home uses small diameter timber and clean wood veneer as or main ingredients of home construction materials.

Functional home—-high strength to sustained high winds, earthquake, excellent sound deadening for peace and quite, thermal mass and moisture compensation keep indoor moisture and temperature steady.

Simple and easy to build—Takes less building processes. Less management and handling, easy for average person to build, and less weight but with high strength building materials.

Dimensionally stable—-It takes less skillful labor to build and will have higher quality walls that allows coating to last. It will increase the life span of the home. It will not cause leakage due to movement of building components.

Affordable—It takes less labor for almost any person to build a fine home, Sing home building materials are lightweight, costing less to ship and ease of installation on the job site.

About how much do Sing Logs cost?
Sing Square Log costs approximately $26/sq.ft.Sing Eco Log approximately $15/sq ft.
How big are Sing Logs?
The Sing Log is about 6” thick, while the Sing Eco Log is 8-9” thick. Both are 10 ft long.  The premium cedar log is more weather resistant and slightly larger than the regular log.

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Tiny House FAQ

Home -> Products -> Applications -> Tiny House -> Tiny House FAQ

Tiny House FAQ

frequently-asked-questions-faq1) How can I get Sing Panels to use in my Tiny House?

  • The demand for Sing Sandwich Panels in tiny house building is huge, be aware that we do not sell to end-users, only wholesale (unless you are purchasing a Sing Tiny House Kit).
  • Contact your local sheet goods supplier or lumber yard and ask for Sing Core.
  • This saves you delivery time as well as additional packaging and shipping costs which could be more than the material cost.

2) How do I learn more about Sing Core?

  • Most everything you would want to know about Sing Core is available online at www.singcore.com. Please feel free to learn by studying our web site.
  • We do not field calls for questions about Sing Core, but any questions that you may have can be answered by your architect, designer or contractor.

3) What is inside the walls of the tiny house?

  • Our Tiny House panels can be manufactured with either EPS or urethane foam.
  • EPS would be best for Tiny Homes that are in a fairly temperate climate with not a lot of temperature extremes.
  • Urethane foam would be best for Tiny Home locations where you get a very broad range of temperatures so as to be less impacted by the changes and don’t want to use as much energy to heat your tiny house.

4) Does my Tiny House come already painted/stained?

  • Our Tiny House walls (exterior & interior) come paint grade, any finishing to get panels ready for painting/staining are up the customer*.
  • *It is important that customer finish their panels with a paint/stain/some kind of siding, especially on the exterior to provide a level of weather protection.

5) What are the advantages of using Sing Tiny House Panels?

  • Lightweight: Our panels are lightweight, which makes your tiny house easier to transport (either flat-pack or erected on a trailer) because of the lightweight qualities makes it cheaper to transport because you use less fuel.
  • Flat and Strong: Our panels stay flatter and less prone to warping which make putting your tiny house easier to put together, in addition our honeycomb panels are 1/3 or more lighter than solid wood panels but are stronger than the average RV/Trailer which uses standard plywood.
  • Economical: Our tiny houses are more economical to move than compared to standard RVs, our tiny houses will last longer, stay useful longer, which gives you a better return on your investment on your tiny house.  Add wheels for road towing. Build Sing honey­comb tiny house on top of the trailer to show off your energy efficient life style. Sing honeycomb trailer home is only half of the weight of other frame type of tiny house on the trailer.

6) Do you have any floor plans or design services?

  • No, we do not have any kind of floor plans or design services because with our panels the sky is the limit, we allow our customers the freedom to explore their imaginations and the web to come up with a design that will fit their dream tiny house and their budgets.  We want your tiny house to reflect your personality, not what we could think of for you.

7) Do your tiny houses come with any accessories?

  • We do not offer accessories or other building materials, because like question #4, we don’t know your budget, your desires or your likes/dislikes and to help to keep cost down with our panels we don’t have any accessory inventory to try and sell to you our customer.

8) How do I install electricity in my Sing Tiny House?

  • The electric wire can be installed through the top, bottom, and even in between each panel. The wire is then routed out of a channel, and then covered with trim. Another way of wiring the panels would be to cut a groove into the Sing Honeycomb panel, then cover the groove by gluing a piece of molding or trim on it. Gluing molding or trim on the groove will also reinforce the panel.

9) How do I install plumbing or gas/propane in my Sing Tiny House?

  • The larger pipes can be installed either underneath the flooring or on the surface of a Sing panel. If fastening a pipe to a Sing panel, use 2” x 2” studs, then cover the piping with a faux wall (siding or another panel).

10) Where do I get furnishings for my Tiny House?

  • Please visit www.singcore.com furniture section, Sing honeycomb furniture is easy take apart without damaging for easier more efficient shipping and storage.

11) What is the R-value of the Sing Panels used to make Tiny Houses?

  • The R-Value of Sing panels using EPS Foam is 3.5 per inch. The R-value of Sing Panels using Urethane Foam is 6.5 per inch.

12) Are there any other insulation options for my Sing Tiny House?

  • The R-Value is based on what kind of foam is inserted inside Sing Core’s wood torsion box structure (see previous).
  • Custom foams could be substituted per your specifications at added cost.

13) Does this price include tax?

  • Prices do not include sales tax. We only collect sales tax on Tiny Houses delivered within the state of Washington.

14) What do you charge to ship Sing Tiny Houses?

  • Shipping of your Sing Tiny House depends on the size and destination for delivery. We use a variety of shipping methods including commercial freight lines and independent Tiny House delivery drivers. We always do everything possible to get you the best rate for on-time delivery of your Sing Tiny House.

15) Do Sing Tiny Houses have a tight seal?

  • Due to Sing Tiny House panels being perfectly straight, they have a tighter seal than 2×4 or 2×6 stick framed Tiny Houses which bend, warp and twist. Sing Tiny House panels are true flat and will not compromise your tight seal.

16) What skin options are available for my tiny house?

  • Almost any flat sheet goods can be used as interior skin of Sing Panel
  • For exterior surface facing the weather you might like to use an exterior material like metal, aluminum, galvanized steel, plywood or cement board
  • Other skin options include (but not limited to) plywood, HPL, 3 mm cement board, wood stave (1/8 or 1/4 inch thick wood strips) aluminum and metals

17) Do Sing Tiny Houses come with roof panels?

  • Panels are included in Sing Tiny House Kits to cover the Tiny House. Standard roof panels do not come equipped with roofing material, which is added by the contractor or recipient on site at the build location.

18) Can you help me build the lightest Tiny House?

  • We do not provide you with design assistance, just the building material. Compared to other tiny houses your Sing Tiny House will weigh less and have more usable interior space.
  • Example in identical 130 sq. ft. tiny houses on wheels: Traditional=5,600 lbs. Sing Tiny House=2,600 lbs. (light enough to tow by economical automobile).

19) How thick should the wall be in my Tiny House?

  • The thickness of your Sing Tiny House wall could be 1.125 inch thick to 3 inches thick, but the ideal thickness is 2 inch
  • It is strong lightweight and easy to work with current cam lock system and edge banding (2 inch edge banding is common size for Sing panel as trade show panels).
  • Click here to see how to assembly the wall of trade show panel wall it is similar to tiny house even regular house wall.
  • 2 inch floor and roof is fine (3 inch floor and roof even better if budget allowed for extra insulation and stiff floor.

20) What skin options are available for my Tiny House?

  • If you are looking for super lightweight and long lasting Sing Panels for walls without siding, galvanized metal and aluminum skins will be a good choice, besides 1/8 inch marine plywood (people use it to build canoes by coating with epoxy and fiberglass)
  • 1/4 inch plywood is the most common due to being lightweight and super strong. With proper prime coating, it will last for years.
  • if you have good budget use exterior grade 1/4 inch plywood or 1/4 inch marine plywood (even better). 1/4 inch thick plywood Sing Panels are solid enough to nail or screw siding over by add 1 in. x 2 in. vertical strips over w/4 inch panel then add layer of insulation or vapor barrier before add siding which could be wood(see Pic), vinyl (see Pic), or even metal (see pic)

21) What kind of fastening system should I use for my tiny house?
We do not design or recommend a fastening system, but we do see people using the following methods:

  • For walls, floors and roofs, use biscuit joining, T and H joining methods
  • Cam lock are very popular (especially if you plan to assemble, disassemble and reassemble) then add molding and base boards to reinforce the wall
  • The best way to fasten Sing Panels to other Sing Panels permanently is to use urethane glue

22) So I can make a temporary tiny house that I can break down and flat pack?
Yes:

  • if you are looking to take the entire tiny house apart to panels to panel than use cam lock with tip plate and base molding screw panels to panels —-this modualr tiny nouse kits is necessary if you are looking to build in the back yard which do not have access for a 8 ft wide tiny house,,,,,just bring in pc by pc and take disassemle it pc by pc, if this is the way to build in the challenge place

 

Sing Home Inc. mission statement: To make life easier, Sing Honeycomb Panels are simple to build with, simple to use and are built to last and this makes them beautiful, so Simple is Beautiful.

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Trade Show FAQ

Trade Show and Museum Panels FAQ

  • What makes your cores different from paper honeycomb Museum Panels?

A: Our Museum Panels use recycled eps foam and our patented vertical grain grid system, which provides much more strength and is as light/lighter than paper honeycomb.

 

  • Can our company purchase only the Sing Core to make our own Museum Panels?

A: The different options of our Sing Core and Sing Core Panels and our Sing Honeycomb Museum Panels allow you to decide how you want to work with our technologically advanced core material.  You can choose how much or little work you want to apply to the core*.  (*when applying skins you will need to use a cold-press method)

  • Purchase just the core, you would then apply the skins on both sides and solid wood edging* (*place edging before apply top skin) or
  •   Purchase core with skins* (*birch or luan) and apply the edge-banding yourself or hire someone to do it
  • or
  •   Purchase the core as an all in one component* (core, skins [birch or luan ] & solid wood edging)and receive your panels complete, just paint/seal and finish as you desire and install hardware.

 

 

  • How strong are your museum panels?
  • Our Sing Honeycomb Museum Panels (4’ x 8’ x 1 3/8”) can support the weight of 4 people between 2 saw horses with no other support and with negligible bending.
  • Are significantly more water resistant than paper honeycomb Museum Panels.
  • Our Sing Honeycomb Door Core Panels come with a 10 year limited structural warranty. Limited warranty

 

 

  • How light are your Sing Honeycomb Museum Panels?
  • Our Sing Honeycomb Museum Panels are at least one-third or more lighter in weight.

 

 

  • How much do your Sing cores, Sing panels and Sing honeycomb panels cost?
  • That is an excellent question and one that cannot be answered here on our Q & A page as our pricing depends on a number of factors
  • Do you want Sing Cores only, Sing Core Panels or Sing Honeycomb Panels?
  • How many would you like to purchase?
  • How thick would you like the panels to be?
  • Please email us your questions and we will respond within 1 business day.

 

 

  • What types of material can I laminate to honeycomb?
  • Any substrate (skin) that is capable of carrying a load.

 

 

  • How do you ship?
  • LTL Freight Company – common carrier,
  • Arrange for pickup by your preferred carrier
  • Customer pick up from our facility here in McCleary, Washington

 

 

  • What is your lead time?
  • Usually three to four weeks, but this has been know to extend out to five or more weeks on occasion.  For our regular contract   customers, we block out production time for them and for others we will “work with them” as our production schedule allows.

 

 

  •  How does my company become a “Regular Contract Customer”
  • You can become one of our “Regular Contract Customers” by   entering into a contract to order at least 50 cores per month with our company (this allows you to receive better discounts and reserved production  and shipping times)

 

 

 

  • What size are your panels?
  • We can manufacture panels up to 5’ x 10’.  However, the most commonly ordered size is 4’ x 8’* (*finished size is 47” x 95”)  and are usually determined by the size of the skins available.  Sizes are limited somewhat by shipping company restrictions as well.
  • We also offer oversize Museum Panels, these would be done in 4’x8’ sizes and then you would attach using biscuit joints

 

 

  • How do we assemble a large Museum Display?
  • We will ship your museum panels in crates to ensure their safe   arrival.
  • Our largest panel came come 12’ x 10’, but you can combine these to make almost any size door you desire.
  • Once your Museum Panels have arrived, take the panels to the room they will be assembled in and do the following:
  • 1st: arrange your panels either on the ground or place on platform but ensure that it is being assembled on a level plane so that they can be joined precisely.
  • Next join the panels in the horizontal position using our biscuit joints and applying glue in the grooved “biscuit” cut, then     insert  biscuit joint to one side of panel, apply glue to groove in second panel that will be attached to the first panel, slide panel so that the other half of biscuit is inserted into the biscuit groove and allow all glued areas to dry completely.
  • Once all of the panels have been assembled together to make your oversize door and glue has completely dried you may then lift and begin installing your door with your hardware
  • “Call us if you have any questions/concerns on how to install our Sing Honeycomb” 360-459-3577

 

  • How much pressure to I use to apply skins myself?
  • Enough for intimate contact with our honeycomb core with or without solid wood edging but too much pressure can cause   damage to the core.

 

 

  • Do you have distributors?
  • No, at this time everything is sold directly by us from our manufacturing location in McCleary, Washington.

 

 

  •  Do you keep any panels in stock?
  • All of our Sing Cores, Sing Core Panels, & Sing Honeycomb Panels are made to order for each of our customers.

 

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Door FAQ

Door FAQ

What makes your cores different from paper honeycomb door cores?
A: Our door cores use recycled eps foam and our patented vertical grain grid system, which provides much more strength and is as light/lighter than paper honeycomb.

 

Can our company purchase only the Sing Core to make our own door cores?

A: The different options of our Sing Core and Sing Core Panels and our Sing Honeycomb Door Cores allow you to decide how you want to work with our technologically advanced core material. You can choose how much or little work you want to apply to the core*. (*when applying skins you will need to use a cold-press method)

Purchase just the core, you would then apply the skins on both sides and solid wood edging* (*place edging before apply top skin) or
Purchase core with skins* (*birch or luan) and apply the edge-banding yourself or hire someone to do it or
Purchase the core as an all in one component* (core, skins [birch or luan ] & solid wood edging) and receive your panels complete, just paint/seal and finish as you desire and install hardware.

 

How strong are your door core panels?
Our Sing Honeycomb Door Core Panels (4’ x 8’ x 1 3/8”) can support the weight of 4 people between 2 saw horses with no other support and with negligible bending and are significantly more water resistant than paper honeycomb door cores.
Our Sing Honeycomb Door Core Panels come with a 10 year limited structural warranty.

How light are your Sing Honeycomb Door Cores & Oversize Doors?
Our Sing Honeycomb Door Cores are at least one-third or more lighter in weight.

 

How do we assemble an Over-sized Door?
We will ship your door core in crates to ensure their safe arrival.
Our largest panel is 12’ x 10’, but you can combine these to make almost any size door you desire.
Once your door cores have arrived, take the panels to the room where they will be installed in and do the following:
1. Arrange your door panels on a level plane so that they can be joined precisely.
2. Join the panels in the horizontal position and applying glue in the grooved “biscuit” cut
3. Insert biscuit joint to one side of panel, apply glue to groove in second panel that will be attached to the first panel.
4. slide panel so that the other half of biscuit is inserted into the biscuit groove and allow all glued areas to dry completely.
5. Once all of the panels have been assembled together, and the glue has completely dried, you may then lift and begin installing your door with your hardware.
Contact us if you have further questions/concerns on how to install our Sing Honeycomb Door Panels.

 

How much do your Sing cores, Sing panels and Sing honeycomb panels cost?
That is an excellent question and one that cannot be answered here on our Q & A page as our pricing depends on a number of factors
Do you want Sing Cores only, Sing Core Panels or Sing Honeycomb Panels?
How many would you like to purchase?
How thick would you like the panels to be?
Please email us your questions and we will respond within 1 business day.

 

What types of material can I laminate to honeycomb?
Any substrate (skin) that is capable of carrying a load, can withstand daily use being opened/closed.

 

How do you ship?
LTL Freight Company – common carrier,
Arrange for pickup by your preferred carrier
Customer pick up from our facility here in McCleary, Washington

 

What is your lead time?
Usually three to four weeks, but this has been know to extend out to five or more weeks on occasion. For our regular contract customers, we block out production time for them and for others we will “work with them” as our production schedule allows.

 

How does my company become a “Regular Contract Customer”
You can become one of our “Regular Contract Customers” by entering into a contract to order at least 50 cores per month with our company (this allows you to receive better discounts and reserved production and shipping times)

 

What size are your panels?
We can manufacture panels up to 5’ x 10’. However, the most commonly ordered size is 4’ x 8’* (*finished size is 47” x 95”) and are usually determined by the size of the skins available. Sizes are limited somewhat by shipping company restrictions as well.
We also offer oversize door cores, these would be done in 4’x8’ sizes and then you would attach using biscuit joints

 

How much pressure to I use to apply skins myself?
Enough for intimate contact with our honeycomb core with or without solid wood edging but too much pressure can cause damage to the core.

 

Do you have distributors?
No, at this time everything is sold directly by us from our manufacturing location in McCleary, Washington.

 

Do you keep any panels in stock?
All of our Sing Cores, Sing Core Panels, & Sing Honeycomb Panels are made to order for each of our customers.

 

How do I get price information for your doors?
Consumers:  We ask that you contact your local door or wood working manufacturer to contact us regarding making your door with our Sing Honeycomb Door Panel.

Door Manufacturers: Please see pricing link

 

Are your doors difficult to install?
If you are good with your hands and have prior experience then depending on the size of the door and what veneers were used to finish your door it should only take 1 or 2 people to install, but we generally recommend that you have a professional door installer do this part to ensure a good tight fit.

 

Do you offer jambs or pre-hung doors?
No we do not do jambs or Prehung products but we do have an industry link page that can assist you with just about anything you would need for your door.

 

Do you build overhead garage doors?
We do not manufacture finished ready to hang doors, but our door core panels can become overhead, standard lift garage doors and carriage doors, along with barn-style, sliding/pocket door cores and interior/exterior residential door cores, and oversize industrial door cores.

 

Where are you located and do you have distributors?
We are located in McCleary, Washington, but we are always looking for reputable companies that are interested in innovative products and would be like to know more about promoting/selling our products

 

What are typical shipping costs?
Shipping costs vary depending on several factors:
# of items being shipped
Weight*
Size
Destination product is being delivered to,  commercial vs. residential.

*One of the major factors in shipping of course is weight.   Sing Door Cores beat the competition because our door cores are lighter than particle board or solid wood and are as strong so they are more economical to ship

 

Do the doors come finished?
Our door cores come with lock and hinge blocking and a paint grade birch skin, you need to finish it yourself or have your contractor or local door manufacturer get your door core to its finished state.

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Testimonials


Lightweight high strength reclaimed cedar carriage doors sing core storyMirrored Carriage Doors

I FINALLY just had my facing finished! AAAAHHHH. I think they came out pretty great. I designed the face I wanted and gave it to my guy. He found some reclaimed cedar from an old garage and put it on and milled the rest. I didn’t want to chop holes, so I created the illusion with mirror. I think they came out Fantastic and they hardly weigh a thing. Thanks again for your help and great doors. Now I just have to paint the molding and it will be finished!

Cecilia Story

The Nature Conservancy

“Peter and Linda along with the rest of the Sing Home team were lifesavers! They were wonderful to work with and did all that they could to meet tight deadlines without losing the flawless quality in their work. I look forward to collaborating with them again.

All the best,”

Jane

See display here

http://www.ink-dwell.com/

Robert Drake

“I am a returning customer of yours from last year. I ordered 12 closet doors from your company and my client was 1000% satisfied. I know 1000% does not make mathematical sense, but he is really proud of his closet doors.”

Robert Drake

 

Robert Drake Construction:

Yes, your doors were exactly what my client was looking for and no one else in the county had them. Please feel free to give my name, cell phone number, email address and any other information you want to your potential customer. They are welcome to call anytime.

Sincerely,

Robert Drake

Robert Drake Construction

2011


Thanks for the follow-up, I’m very pleased with the panels an how they have worked out with my project. As you can see, I framed them with poplar molding, glued in place with waterproof glue, and painted them to seal against the weather.

I brag on these panels all the time and everyone is always impressed.

Thanks again,”

Steve


Yes, the panel worked great. As mentioned when I ordered it, I used it as a drawing board.

Standard drawing boards for artists–at least the lightweight variety–are not very large.

I needed something that was very light and perfectly flat that would hold large pieces of paper and would also accept pushpins.” Amy


“ I ordered 12 closet doors from your company and my client was 1000% satisfied. I know 1000% does not make mathematical sense, but he is really proud of his closet doors.” Robert D.


“I love your product!” Kevin B.

“Your product is the bomb diggity!” Smithy D.


“We had purchased two of your panels to use as sliding doors for one of our steam rooms. To date they are working great.” Kenny B.


Chad Thompson

Trellis Interiors

Sing Homes,

Of course, please feel free to give them my name and cell phone.

Thank you,

Chad


DeweyWebster

Cloud House

You bet! We love your doors!!

Regards

Dewey

 

Direct quotes from recent customer:

What did you think of the panels when they arrived?

They looked just as I expected. High quality workmanship and to my

exact specifications.

What was it like working with them to get the design you wanted?

Very easy to work with. The panels were totally flat and square.

What did you think of the panel’s weight in comparison to their size?

Weight came in as expected which is very light compared to a solid wood

door.

Do you think that our garage door panels are equal in strength to

standard garage panels?

I think these panels are stronger than standard garage doors.

Definitely stiffer.

If you were to do another project similar to this would you buy our

garage door core panels again?

YES.

Would you tell other people where you got your door cores from?

YES.

Please tell us in your own words about your experience with our panels.

I have nothing to complain about with regards to the entire

experience. Customer service while ordering the doors was top notch.

Price was great. Shipping/delivery was easy. Fabrication of my doors

was straightforward.

-Kevin B., California

Thanks for getting in touch.

Yes, the panel worked great. As mentioned when I ordered it, I used it as a drawing board.

Standard drawing boards for artists–at least the lightweight variety–are not very large.

I needed something that was very light and perfectly flat that would hold large pieces of paper and would also accept pushpins.

If you are interested, i think you could market this product to artists.

I don’t think there is anything on the market in terms of oversize drawing boards.

Thanks again.

 

Amy

 

A Testimonial from Dave Kellog – Dave Kellog is the first Sing Home customer to build in Wyoming. He’s beginning with a 24′ x 36′ multiple use cabin, and will later add a large Sing Timber residence. Dave writes:

“The project is going extremely well… the building is 24′ x 36′, and after the foundation and floors were poured, I got to wall height (10’3″) in just seven days… All work has been completed by me alone…so this has been a one person operation. I have had a lot of interested folks stop by, all very curious about the Sing Timbers. I think when I get the house and garage built, I may spec one just to see how well it sells! It has been a lot of fun so far, just like building with big Legos, and boy is this thing solid! I really like the Sing system, it is wonderful for ‘do it yourselfers’, especially if it is only yourself doing it!”

Dave Kellog

Lander, Wyoming

A Testimonial from Bob & Linda Freeman – The Freemans built two Sing Homes, a 24′ x 24′ cabin w/ garage, and a 2000 s.f. prow front home. They write:

“We built the garage/bonus room last year because our home in Bellingham was still for sale. We wanted to see if Sing Logs was what we really wanted. It turned out better than we thought it would. They are easy for people who know nothing about construction work. They look great and the logs are very strong…stronger than conventional post and beam. How do we know? We are now building the house attached to the garage and I had to cut the door opening. It was really difficult to knock the door out, even after it was cut with a chain saw! The logs also make the interior quiet, and through the winter, it was toasty warm with just a propane stove.”

Bob and Linda Freeman

Mazama, Washington

 

Chuck Dudley – Pioneer Home Services – I was introduced to the Sing Home concept about 5 years ago and have since built 4 of them, with 2 more coming up.

I was introduced to the Sing Home concept about 5 years ago and have since built 4 of them, with 2 more coming up in the Spring. After having built with their product, I do not want to build again using conventional framing. There simply is no comparison in quality, stability and strength, longevity, energy efficiency, or beauty. The cost is comparable to a custom stick-built home, but with so many more advantages. There is also a financial advantage with a Sing Home. As soon as the home is completed it can easily be worth more than a third more than it cost to build. Can I recommend a Sing home? Absolutely I can! I stake my reputation of 35 years in construction on the Sing Home product. Chuck DudleyPioneer Home Services

 

 

Here is a butcher block table top we made custom for a client, the beauty of the product speaks for itself!

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SingCore Doors

Products > Door

 

Related Product Links

Carriage Doorstorsion box, sandwich panel, honeycomb panel, lightweight panel

Sliding/Pocket Doors

Sliding Glass Doors & French Doors

Interior Doors

Sing Stile and Rail

Exterior Doors

Overhead Garage Doors

 

Sing Door Panels

 

Door Frequently Asked Questions

Photo Galleries

How to Build


How We Build Our Doors (The Best Method)

How We Build Our Doors (The Second Best Method)

Carriage Doors

Sliding/Pocket Doors

Sliding Glass Doors & French Doors

Stile and Rail Doors

Interior Doors

Exterior Doors

Overhead Garage Doors

Patented Sing Core: We put a torsion box in the SIP panel to make it better. The other names for our panels include sandwich panel, honeycomb panel and lightweight panel.

Best Door in Manhattan

Manhattan Penthouse brings Sing Core Door to new heights.

 

Craned up to Manhattan highrise.
Click to enlarge

 

No place is too far.

This custom made trapezoid door traveled over 2,921 miles from coast to coast, now on final leg of its journey to its new home in upscale Manhattan apartment.
We specialize in custom sizes, shapes and thickness to fit our
customer’s needs, we offer the best guarantee in the door business.

Best Custom Oversize Sliding Door in Manhattan

Door Open
Door Closed

Sing Punch-Proof Doors

SINGCORE-The new generation of door making it impossible to punch through and destroy.

 

As low as $50 a door for a door that will last a lifetime.

torsion box, sandwich panel, honeycomb panel, lightweight panel
Punch proof Sing Core door.
Typical paper core door. (click to see more)

 

What door companies do not want you to know.

Today, the most common doors found in private residences contain a paper core. These doors are flimsy and are easily punctured, even when slightly impacted. Owners of these doors find themselves spending time and money on repairs, replacements, and installations that would not have been an issue had they purchased a door from Singcore. Singcore doors do not cost much more than paper-core doors, yet they have been tested to be at least 49 times stronger.

Door Security

How secure are your doors? With our patented core, you can rest assured that our torsion box technology will stand up to harsh treatment and all weather conditions. Our doors have been thoroughly tested and have been proven to withstand the impact of a sledgehammer. There is no comparison between the stability, structure, and strength of Sing Core doors versus paper-core doors.

http://singcore.com/images/GarageEcoStrong.jpghttp://singcore.com/images/GarageEcoStepThumb.jpg

This is a Sing Overhead Garage Door Panel compared next to a typical steel overhead garage door panel. Same size and thickness but as you can see the steel panel buckles with only a few pounds put on it while the Sing Panel holds almost all of Inventor Peter Sings weight without any problem.

Stronger than Steel,

Lighter than Wood

Doors do not have to be made out of steel to be rigid and strong. Sing Core doors are stronger and lighter, than steel and vinyl doors. Standard steel overhead garage doors are made of steel so thin that a golf ball can dent it. This is not the case with Sing Core doors. We offer higher quality doors at prices competitive with steel doors with quality superior to wooden doors.

Sing Core doors are more stable, provide better insulation, and are far lighter than solid wood doors. The torsion-box core holds the Sing Core door flat, ensuring that that the panel will not warp and sag like ordinary wood.

Patented Sing Door Methods

Sing Core doors are versatile and customizable. Every order is custom designed with the client’s project in mind. Each door is constructed using methods that specifically cater to our customers’ individual needs. We construct our doors using the following methods: pole barn grade, paint grade, wood grain grade, and plank grade.

 

 

How We Build Our Doors (The Best Method – Sing Torsion Box Panel Method)

The easiest way to build the best doors.

Step 1 – Apply Glue to the Skin

Step 2 – Build Solid Wood Frame

 

Step 3 – Install the patented Sing honeycomb torsion box core & press on the skins.

Step 4 (optional) – Cut hole for window and prepare window trim.

Step 5 (optional) – Install glass and finish the door to desired look and function.

Step 6 – Install the door onto jam.

 

Method 2 – How We Build Our Doors (The Second Best Method – Stile Rail)

 

On the left are patented Sing honeycomb stile and rail. On the right is veneer (walnut) ready for gluing onto the patented Sing honeycomb stile and rail.

 

Apply glue to our patented Sing honeycomb stile and rail.

 

Press veneer to patented Sing honeycomb stile and rail. Most honeycomb panels cannot handle the high pressure and temperatures of the hot press, Sing honeycomb can.

 

Stile and Rail after the veneer has been pressed on.

 

See how straight the patented Sing honeycomb stile and rail are, yet they are still incredibly strong and lightweight.

 

Drill holes to accept dowels.

 

Doweled and glued.

 

Router out the end if hardware is to be installed

Stained and ready for glass and installation.

Pictures courtesy of Robert Shaw – www.robertshawmfg.com

Doors 8′ – 7″ tall

How to Buy

Sing Door Panels are easy to order (link). You may select panels of standard dimensions from our inventory, or you may order custom sizes and shapes. Please submit a Work Order by fax or email, and we will get back to you with a free quote within one business day. You only need to submit the length, width, thickness and quantity. Even if you have an unorthodox idea or a tight budget, give us a call. Our representatives will help devise an alternative solution tailored to your needs.

Sing Core allows you to design your own doors. Just add trim, paint, and hardware*. Exceptional pricing is available to distributors, manufacturers, and retailers
. Doors Pamphlet For Distributors

Yellow Sing Honeycomb Carriage Door

Door Panel Pricing

Dimensions Retail Price*
8’x7′ $2,785
8’x8’ $3,183
9’x7′ $3,133
9’x8′ $3,581
16’x7′ $5,571
16’x8′ $6,367

**Wholesale prices available to licensed dealers/installers.

*For retail customers, please contact your local garage door installer/dealer.

 


Sing Door Assembly   Sing Door Strength Demo

 

 

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SingCore Metal Products

Stronger than Steel, Lighter than Steel.

Your door doesn’t have to be steel to be strong. SINGCORE Metal Composite Panels are stronger and lighter than solid steel panels. SINGCORE Aluminum and Steel Honeycomb Panels are also stronger and lighter than overhead steel garage doors, which can be dented by something as small as a golf ball. Sing offers pricing competitive with steel panels of any type.

Lightweight sandwich panels can look like this without SINGCORE

Lightweight sandwich panels can look like this without SINGCORESIP panels can get wrinkled without SINGCORE

The torsion box core holds the Sing Metal Panel flat so that it will not warp and sag. A 16lb steel hammer will easily dent a steel or vinyl door, but not a Sing Metal Panel. Because Sing panels are efficient to produce, they are more affordable than solid steel panels.

Advantages:

Eco friendly – Sing Core uses more renewable materials than any other type of composite panel. Sing Core also last many times longer than most of its competitors. It takes very little energy to produce Sing Core panels with our recycled and renewable structure material.

 

High Strength – Sing Core is much stronger than paper honeycomb ,aluminum honeycomb, and plastic honeycomb. A 2 in x 2 in piece of Sing Core was tested by the University of Washington and reached 660 PSI. The core grid is more than 10 times the strength of aluminum honeycomb with the same size of grids.

Lightweight – As light as 4 lbs per cubic foot.

True Flat – Sing Core aluminum will stay straight even the drastic swing by temperature and moisture change.

Fully Insulated – With EPS or urethane foam (R3.5-6.5 per inch).

Sound Deadening – Sing Core panels feel like solid wood panels, they do not sound hollow like other types of honeycomb core.

 

Fast Delivery – Any thickness and almost any length, less than 5 ft wide, can be made with in 48 hours if it is rush order.

How to Buy

SINGCORE Metal Composite Panels are easy to order. You may choose from our stock panels or order custom sized panels. Our price is based on the length, width, thickness, and quantity. Submit a Work Order by fax or email, and we will give you a quote within one business day.  If you have a tight budget, give us a call, we might have an alternative solution tailored to your needs.

Metal Composite Singcore panels are true straight, light and strong.

Choose Sing for all your Door Panels!  When using Sing Panels, you design your own door by adding the trim, paint, and hardware. Sing Door Panels are great for millwork shops and door builders. Great pricing is available to distributors and retailers.

 

**Wholesale prices available to licensed dealers/installers.

 

Singcore torsion box sandwich panel, honeycomb panel, lightweight panel


Singcore Aluminum honeycomb panels are very light and true flat.
SINGCORE Metal Composite Panels are lightweight.

 

Singcore aluminum honeycomb panels can be build to any custom size.
SINGCORE Metal Composite Panels

 

Singcore aluminum honeycomb panels can be lifted efortlessly due to their light weight.
SINGCORE Metal Composite Panels are lightweight.This panel measures 13’x3’x1″ with 20 gauge skins and only weighs 145 lbs.
Singcore aluminum honeycomb panels are much stronger than any other sandwich panel due to their torsionbox core grids.
SINGCORE Aluminum and Steel Honeycomb Core Panels are strong.This is the same panel as above. 13′ x 3′ x 1″. Our honeycomb core is much stronger than any other honeycomb including Aluminum honeycomb, Polypropylene core, paper honeycomb, etc.

 

Singcore Aluminum Honeycomb bench
SINGCORE Metal Composite Panels are well suited to make outdoor benches.
The Singcore Aluminum honeycomb bench is increadibly light and strong.Our Singcore Aluminum honeycomb bench is increadibly light and strong.
SINGCORE Metal Composite Panel benches are Light and Strong.
Sing steel honeycomb panels used for material handling.Sing steel honeycomb panels used for material handling.
SINGCORE Metal Composite Panels hold up to abuse but keep looking good.
Sing aluminum honeycomb panels are lightweight
SINGCORE Metal Composite Panels are incredibly light and strong.

 

It is easy to make sing honeycomb panels with diamond plate
Stainless diamond plate steel door or diamond plate flooring.
Singcore steel panels are magnetic and light.
Lightweight but stiff magnetic sign board made of cold rolled steel honeycomb panels.
magnetic steel Singcore panel
Steel building made of Singcore honeycomb
SINGCORE Metal Composite Panels are well suited to make outdoor buildings as well.

 

(click to enlarge)

Metal guage weight table

Sing Door Strength Demo

 

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Tech Info

Ordering

 

Pricing Page

 

Panel Tech Info

Handy Sing core & Panel Technical Information

Engineer Report
Leeds Info
Honeycomb Lab Test
Letter Of Recommendation
MSDS Foam
Sound Transmission
UL surface Burning 
FRP Specs (Glasliner) 
Panel Weight Calculator

Warranty

Here at Sing Square Log Homes, Inc. We have you covered, and we stand by our product quality 100%. 

 

Standard warranty

Industrial Components

Links to companies that supply you with finishing hardware for your projects.

Product Assembly & Support

Useful pages and videos on assembly of your Sing products as well as support.

Product support and help page

Youtube and support videos

Frequent Questions

general FAQ

Trade Show/ Museum Panels

Doors

Tiny house

Log Homes

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True Flat Guarantee and Limited Lifetime Warranty

TRUE FLAT GUARANTEE

True Flat Guarantee premium certified true flatAll composites including (but not limited to) Sing Core and aluminum (other materials may be added to the composite material) are guaranteed to be true flat and warranted to stay true flat under normal operation and in the form and function of the specified purpose and under the agreed upon conditions at the time of the creation of the material subject to the terms of our Limited Lifetime Warranty.

LIMITED LIFETIME WARRANTY

Sing Core products are warranted against defects in material and workmanship, and against rotting and decay for as long as you own and live in the Home in which the product was installed, provided that (i) it is installed without alteration and in accordance with applicable building codes and (ii) installed and caulked as specified by Sing Core’s installation instructions (iii) if exterior components are painted, the paint must have a LRV of 57 or higher.

The terms of this Limited Warranty excludes (i) weathering or discoloring of the unfinished material and (ii) warping or failures which are the result of or involve stress caused by localized application of heat, movement of building or building components, or expansion/contraction of building or building components.

TRANSFERABLE WARRANTY

The Warranty on the Sing Core unit is transferable by the original purchaser to one subsequent purchaser for purchaser’s personal residence provided Sing Core receives the Warranty Transfer Certificate within thirty (30) days after the date of transfer of ownership, and provided such notice is accompanied by a check or money order in the amount of $50.00 per home.

WARRANTY CONDITIONS

No warranty herein covers damages resulting from improper installation, abuse, accident, negligence, abnormal or unreasonable use (including failure to provide reasonable and necessary maintenance), improper or insufficient handling, storage, damage resulting from fire or lightning, windstorms, earthquakes, wind-borne objects, strain applied to the unit by movement of the building, inadequate provision for expansion or contraction of framing members, installation in ships or vehicles, installation outside the Continental United States, seal failure (if the seal has been subject to immersion in water), acts of God, any other components, parts, glass and labor provided by other parties, exposure to fire, corrosive fumes, condensation damage or any events or actions beyond the control of Sing Core.

This lifetime limited warranty does not apply with respect to (1) condensation damage due to high humidity or high vibration; (2) breakage of glass (other than clear glass).

The terms of this expressed warranty excludes failures due to damage due to freight carriers, common carriers, private transportation or any other means of transportation or handling after shipping from Sing Core.

The procedure for obtaining performance of the obligations of this warranty is as follows: if you believe your entry door to be defective, contact the contractor for inspection. If the contractor determines the Sing product or parts thereof to be defective, the manufacturer at its exclusive option will repair; provide a new product or part of a product after having determined that it does not conform to the limited warranties contained herein. The manufacturer reserves the right to discontinue or make changes in any of its products. If the products covered by this warranty are not available, the manufacturer shall have the right to substitute a product that is of equal quality or value. The manufacturer will ship the replacement product or part to the nearest authorized dealer and the purchaser must pay for any and all labor necessary to install such product or part and for the transportation from the nearest authorized dealer to his/her residence.

Any claim must be accompanied by a copy of the contract evidencing purchase of the Sing Core products.

For true flat and stay flat, all-weather Sing products (especially as exterior door application) Sing products warranty for the most challenged application as mentioned must have a signed certificate presented by Sing Square Log Home Inc. in addition to our invoice. Due to the special materials, process and extra cost and challenging conditions application, uses such as 100% exposed in the weather conditions, or other specific applications as set forth in the specifications of the original order. Applicable for special purpose applications only.

SING CORE SHALL NOT BE LIABLE TO PURCHASER FOR CONSEQUENTIAL DAMAGES, SUCH AS, BUT NOT LIMITED TO, DAMAGES OR LOSS TO OTHER PROPERTY OR EQUIPMENT, LOSS OF USE, OR CLAIMS OF SERVICE INTERRUPTION, FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTIES ON ITS PRODUCT.

PURCHASER’S EXCLUSIVE REMEDY SHALL BE THE REPLACEMENT OF DEFECTIVE FINISH, COMPONENTS, OR PARTS, ALL AS PROVIDED HEREIN. IN ANY EVENT, THE LIABILITY OF SING CORE WITH RESPECT TO ANY CONTRACT, OR ANYTHING DONE IN CONNECTION THEREWITH SUCH AS THE PERFORMANCE OR BREACH THEREOF OR FROM THE MANUFACTURE, SALE, DELIVERY, RESALE, INSTALLATION OR TECHNICAL DIRECTION OF INSTALLATION, REPAIR OR USE OF ANY DOOR, COMPONENT OR PART COVERED BY OR FURNISHED UNDER THIS CONTRACT WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, OR OTHERWISE, SHALL NOT, EXCEPT AS EXPRESSLY PROVIDED HEREIN, EXCEED THE PRICE OF THE DOOR, PART OR COMPONENT ON WHICH SUCH LIABILITY IS BASED.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to purchaser.

THIS WRITING CONTAINS THE ENTIRE AGREEMENT BETWEEN SING CORE AND PURCHASER. DEALERS, CONTRACTORS, APPLICATORS, OR DISTRIBUTORS OF SING CORE PRODUCTS HAVE NO AUTHORITY TO GIVE WARRANTIES ON SING CORE’S BEHALF, THAT ARE DIFFERENT FROM OR EXCEED THOSE LISTED HEREIN. PURCHASER SHOULD THEREFORE EXAMINE THIS WARRANTY CAREFULLY.

ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE TERMS HEREOF.

Some states do not allow limitations on how long an implied warranty lasts; so the above limitations may not apply to purchaser.

This Lifetime Limited Warranty extends only to the Sing products which were originally installed in your Home or other structure originally and shall not be valid or enforceable if you cannot prove that the Sing products were so installed

Important Note: Keep your receipt of purchase and the receipt from the contractor who made the installation in your Home showing the date of installation and the address in a safe place.

This warranty gives purchaser specific legal rights and he or she may also have other rights which vary from state to state.

OBTAINING WARRANTY SERVICES

Before submitting a claim for warranty services, please see all of our help and resources available on our website. To obtain Warranty services, please call (360) 495-3577. Once a Sing Square Log Homes representative validates your claim, an RMA or Return Merchandise Authorization will be supplied to you to include with the product to return. Items without an accompanying RMA will be withheld for up to 30 days, in which you will be notified on instructions for return and shipping. The shipping cost will be billed to you. Lack of payment will result in disposal of the withheld product without any duty to the customer or account.